Neurodiversity is one of the newer, more positive terms used to describe individuals with varying neurodevelopmental conditions. These include autism spectrum disorder (ASD), attention deficit hyperactivity disorder (ADHD), dyslexia, dyspraxia, and more. While these diagnoses often come with their own set of stereotypes and stigmas, the concept of neurodiversity aims to shift the narrative toward inclusion and understanding.
Now, having to visit or having a visit from a mechanic can already be a stressful experience for many neurotypical vehicle owners. For those of us who are neurodivergent, however, the challenges can be amplified to a whole new level.
From loud noises, banging, and engines revving to strong smells and countless distractions, a workshop environment can be an overwhelming sensory environment. For neurodivergent individuals, this sensory overload can turn an otherwise routine errand into a deeply uncomfortable or even unbearable experience. But with a little awareness and some adjustments, we can become more accommodating for everyone.
What Can Mechanics Do to Help?
The first and most important step is open communication. Mechanics and workshops need to be open to clients and their specific needs and preferences—and be prepared to listen. For neurodivergent clients, simply having their needs acknowledged can make a world of difference.
Many mechanics may be (slightly) rough around the edges, and a few might even balk at more inclusive terms like "neurodiversity." But in our experience, while mechanics can be stubborn about change, many of us are also big softies at heart. After all, happy customers are good for business, and most tradespeople genuinely want to provide a positive experience for their clients.
If direct communication feels daunting, mechanics can offer accommodations as part of their quoting and booking process. For example, some mechanics, including our own team at Kashy, now include options for adjustments tailored to sensory sensitivities or other neurodiverse needs. Here are a few specific accommodations that workshops can offer:
Flexible Booking Times: Early, late or even weekends can help clients avoid the busiest and noisiest times.
Separate Waiting Areas: A quiet, comfortable waiting room can provide a safe space away from the sensory chaos of the workshop floor.
Earplugs or Noise-Canceling Headphones: Recommending these simple tools can help neurodivergent clients manage the overwhelming sounds of a busy work environment.
For clients who prefer to stay home entirely, mobile mechanics are another excellent option. At Kashy, one of our core beliefs is providing a safe and convenient service at home or work, and there are plenty of other mobile mechanics out there who share this approach. At no extra cost, a Kashy mechanic will come to you.
Adjusting Workshop Practices
For those of us working in the industry, small adjustments in how we operate can make a big difference. One example is reducing the use of noisy tools when possible. Many of the sounds that contribute to sensory overload—like the high-pitched whine of pneumatic tools or the rattling "ugga-dugga" of an impact gun—can be avoided by using hand tools instead.
Air and battery tools have been a staple in workshops for decades because they improve speed and efficiency. However, while these tools make our jobs easier, they can create an unbearable auditory environment for neurodivergent clients. Swapping to hand tools for certain jobs might take a little more time (and could slightly increase labor costs), but it’s a small price to pay for creating a more inclusive experience. A side benefit is that using hand tools can also reduce the amount of mistakes around the workshop.
These adjustments might be harder to implement in large workshops with multiple mechanics working simultaneously, but smaller garages are often well-suited to making these kinds of accommodations. Flexibility and a willingness to adapt can go a long way.
Visiting a mechanic is rarely anyone’s favorite activity, and for neurodivergent individuals, it can present unique challenges. But with awareness, communication, and a few thoughtful accommodations, workshops can make the experience more inclusive and comfortable for everyone.
As mechanics, we've learned that doing a little extra for neurodivergent clients isn’t just the right thing to do—it’s good for business, too. Whether it’s offering a quieter environment, providing flexible service options, or simply being open to feedback, these small changes can make a big impact.
To anyone who is neurodivergent or supporting someone who is: Don’t hesitate to advocate for your needs. The more we communicate and work together, the more we can create spaces that work for everyone.
If you have any questions about this blog post, would like a second opinion from a mechanic or would like to find an honest mechanic in Brisbane, check out Kashy here.
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